Effective Date: 01-Nov-2024
At The Party Shop, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations or there may be issues with your order. Our Refund & Returns Policy is designed to ensure a smooth and hassle-free experience for you. Please read the details below carefully.
1. Returns
You have 5 days from the date of delivery to request a return or exchange for most items purchased from The Party Shop, provided they are in their original condition.
Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Certain items are exempt from being returned. These include perishable goods, custom products, and personal care items. We also do not accept returns on sale items or gift cards.
To initiate a return, please contact our Customer Service team at [Your Contact Email] with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to proceed.
2. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. After inspection, we will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed within [5-10] business days. The refund will be automatically applied to your original method of payment. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
Partial Refunds: In certain situations, partial refunds may be granted (e.g., for items not in their original condition, items with missing parts, etc.). We will inform you if this applies to your return.
3. Exchanges
If you wish to exchange an item, please contact us within 14 days of receiving your order. We will guide you through the exchange process and inform you of the availability of replacement items.
Availability: Exchanges are subject to product availability. If the desired item is not in stock, we will offer you the option for a refund or store credit.
Shipping Costs for Exchanges: You are responsible for covering the shipping costs for exchanging items unless the exchange is due to a mistake on our part.
4. Shipping Costs
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
Non-Refundable Shipping Fees: Original shipping charges are non-refundable, except in cases where we made an error with your order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide photos of the damaged item and your order details. We will work to resolve the issue promptly by offering you a replacement, exchange, or full refund.
6. Cancellations
Orders may be canceled within [24 hours] of purchase, provided they have not been shipped. After this period, cancellations may not be possible as your order may already be in processing. To request a cancellation, please contact us immediately.
7. Contact Us
For any questions about our Refund & Returns Policy or if you need assistance with a return or exchange, please reach out to us at:
Email: info@partyshopbd.com
Phone: +88 01841-304000
Address: House# 745, Road# 04, Section# 07, Pallabi, Mirpur, Dhaka-1216, Bangladesh
Thank you for shopping with The Party Shop! We appreciate your understanding and are here to ensure your satisfaction.